Service Channels

In cases where the user identifies a discrepancy with the Prodes classification, they should request a review of the Prodes data through the BiomasBR Service Channel, http://www.inpe.br/canal-atendimento-biomasbr/. After registering on the channel, the user must provide the Federal CAR number of the property in question and the unique identifier (UUID) of each Prodes polygon to be reviewed. We appreciate the inclusion of additional information, such as a report, field photograph, or other element that may facilitate the evaluation. The request will be forwarded directly to our team of experts, who will reevaluate the specific case. The analyses and results will be reported in a Technical Note that will be emailed to the requester.

For other questions, use the FalaBR ombudsman channel, https://www.gov.br/inpe/pt-br/canais_atendimento/ouvidoria.